ARTICLE 4- Contract Date and Force Majeure
The contract date is --/--/-- alwase it is the dateof purchasing, which is the date the order is placed by the BUYER.
Circumstances that did not exist or were not foreseen at the date of signing of the contract, that developed beyond the control of the parties, that made it impossible for one or both of the parties to partially or fully fulfill their obligations and obligations under the contract or to fulfill them on time, force majeure (terrorism, war, natural disasters, riots, seizures or strikes, lockouts, significant malfunctions in production and communication facilities, changing legislation provisions and so on). The party in the person of force majeure shall notify the other party immediately and in writing.
During the continuation of the force majeure, the parties will not be liable for any failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.
ARTICLE 5- Rights and Obligations of the Seller
5.1. The SELLER agrees and undertakes to fulfill the obligations imposed on it in the contract in full, except for force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.
5.2. Persons under the age of 18 (eighteen) cannot shop from www.hepsisize.net . The SELLER will base the BUYER's age specified in the contract as correct. However, the SELLER cannot be held responsible in any way due to the BUYER's incorrect writing of his age.
5.3. www.hepsisize.net is not responsible for price errors caused by system errors . Accordingly, the SELLER is not responsible for any promotional or price errors that may arise due to the system, design or illegal interventions on the website. The BUYER cannot claim from the SELLER based on system errors.
5.4. You can shop at www.hepsisize.net by credit card (Visa, MasterCard, American Express etc.), bank transfer or payment to the courier on delivery. Orders that are not transferred within 3-15 (three - fifteen according to kind of the product) working days from the order date will be cancelled. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account and the transfer or EFT reaches the bank accounts. Payment methods such as cash on delivery or postal check, which are made without contacting customer service, are not accepted.
ARTICLE 6- Rights and Obligations of the Buyer
6.1. The BUYER accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.
6.2. The BUYER accepts and undertakes that he/she is deemed to have accepted the terms and obligations of this contract and will also make the payment in accordance with the payment method specified in the contract.
6.3. The BUYER, on the www.hepsisize.net website, the name, title, full address, telephone and other contact and access information of the SELLER, the basic features of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the product subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. He/she accepts and declares that he/she has clear, understandable and appropriate information on the issues in the internet environment and that he/she confirms this preliminary information in electronic environment.
6.4. Pursuant to the previous article, the BUYER declares that he has read and informed the www.hepsisize.net order/payment/use procedure information, which includes the goods order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, and gives the necessary confirmation in electronic environment. .
6.5. If the BUYER wishes to return the product, he has the right to change the product within 3 (three) days from the date of receipt, but accepts and undertakes not to damage the product and its packaging under any circumstances, and to return the original invoice and the delivery note at the time of return.
6.6. If the BUYER while receiving the product found it damaged or useless he/she must not accept receive it and must give the kargo company or the delivery person the reason of non acceptance of receiving the product.
ARTICLE 7- Order/Payment Procedure
The USD amount of the products added to the shopping cart including VAT (total installment amounts in installment transactions) is processed through the POS of the relevant bank card after approval by the BUYER. For this reason, an order confirmation e-mail is sent to the customer before the orders are shipped. No shipment can be made before the Order Confirmation e-mail is sent.
Any disruption in the process or problems that may arise regarding the credit card are notified to the BUYER by using one or more of the telephone/fax/e-mail ways specified in the contract or registering membership. If necessary, the BUYER may be asked to meet with his bank. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or when it is determined that the money order or EFT reaches the SELLER accounts.
In case it is understood that the product subject to the contract cannot be supplied for an exceptionally justified reason and/or there is a stock problem, if the BUYER is immediately and clearly informed and given approval, another good can be sent to the BUYER at an equal quality and price, or in line with the BUYER's desire and choice. ; A new product with equivalent price may be sent, the product may be in stock or the other obstacle preventing delivery may be expected to be removed, and/or the order may be canceled and the fee refunded.
In cases where it is impossible to fulfill the obligation to deliver the goods subject to the contract, the BUYER is informed of this situation and the total price paid and any document that puts him under debt, if any, is returned to him and the contract is canceled. In such a case, the BUYER shall not claim any additional material and moral damages from the SELLER.
www.hepsisize.net , BUYERS who do not want to use their credit card information on the internet are offered the opportunity to order by cash transfer or payment to the courier on delivery according to the confirmed system for every country. In payment by wire transfer, the BUYER can choose the bank most suitable for him and make the transfer. If EFT is made, the date of transfer to the account will be taken into account. When making money order and/or EFT, the Sender Information must be the same as the Billing Information and the order number must be written.
If the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card after the delivery of the product by unauthorized persons, not due to the BUYER's fault, the BUYER's product delivered to him shall not exceed 10 days at the latest. It is obligatory to send it to the SELLER within ten) days. In such cases, the transportation costs belong entirely to the BUYER.
If the BUYER prefers to pay by credit card, the BUYER accepts that he will confirm the relevant interest rates and default interest separately from his bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER, in accordance with the provisions of the legislation in force, declares and undertakes.
ARTICLE 8- Shipping/Delivery Procedure
With the sending of the order confirmation mail, the product/products are given to the cargo company with which the SELLER has an agreement.
The product/products will be delivered to the BUYER's address or cargo branch with the SELLER's contracted cargo company. The delivery time is 30 (thirty) working days at the latest after the order confirmation e-mail is sent and the contract is concluded. This period can be extended by a maximum of 10 (ten) business days, provided that the BUYER is notified in writing or through a continuous data carrier.
The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice.
In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The BUYER cannot impose any responsibility on the SELLER due to these sags. If the product is to be delivered to a person/organization other than the BUYER, the SELLER is not responsible for the extra shipping costs that may arise from the person/organization not accepting the delivery, inaccuracy in the shipping information and/or the BUYER's absence. If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services immediately by using the firstname.lastname@example.org e-mail address.
In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative is of the opinion that the package is not damaged, the BUYER has the right to open the package and check that the products have been delivered undamaged and to request that the situation be determined with a report. After the package is received by the BUYER, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the SELLER's Customer Services as soon as possible with the copy of the report remaining in the BUYER.
ARTICLE 9- Procedure for Product Return and Right of Withdrawal
In the Law on the Protection of the Consumer, they have the right to return the products "without paying the shipping fee", using their right of withdrawal within 14 days from the delivery date. The use of the right of withdrawal is not a special case of www.hepsisize.net
All BUYERS from outside Türkiye must pay all return costs.
The seller is obliged to return the product within 14 (fourteen) days at the latest after receiving your request , to return the product price to you at no cost to you, and to pay the return shipping fee.
Some products for which the right of withdrawal is not valid are as follows:
Products that are used and cleaned in accordance with the instructions for use are guaranteed by the manufacturer/importer company for 2 and (or) 3 years, under the conditions stated below, against all kinds of manufacturing defects. The warranty liability of the companies is only valid for the consumers covered by the law numbered 4077. For commercial works, the provisions of the Turkish Commercial Code shall apply.
ARTICLE 11- Confidentiality
Any information communicated by the BUYER to the SELLER for the purpose of making payment with the information contained in this contract will not be shared with third parties by the SELLER.
The SELLER will only be able to disclose this information in the presence of an administrative/legal obligation. If the SELLER has the requested information within the scope of any judicial investigation with documented research capacity, he can share it with the relevant authority.
Credit Card information is never stored, Credit Card information is only used to securely transmit to the relevant banks during the collection process to obtain provision, and is deleted from all data after the provisioning process.
Information such as e-mail address, postal address and telephone belonging to the BUYER are only used by the SELLER for standard product delivery and information procedures. Some campaign information, information about new products, promotional information can be sent to the BUYER.
ARTICLE 12- Authorized Courts and Enforcement Offices in Case of Dispute
In case of dispute arising from the implementation of this contract, Consumer Arbitration Committees and Istanbul Consumer Courts are authorized up to the value announced by the Ministry of Industry and Trade in December every year.
In the event that the order is fulfilled, the BUYER is deemed to have accepted all the terms of this contract. -/---/--
Best regards www.hepsisize.net